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CONTACT & SUPPORT

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  • Why a Limited Edition pre-release?
    Our pre-release is a limited edition phase before TrainerHeels is officially available for purchase
  • How do I determine my shoe size?
    We provide a size chart on our website to help you find the perfect fit. You can measure your feet or refer to your current shoe size for guidance.
  • How should I care for and clean my shoes?
    Proper care and maintenance can prolong the life of your shoes. We recommend cleaning your shoes after worn. Crept Protect is the our best option which are coated on our pre releases
  • Do you offer wide or narrow sizes?
    Our footwear is available in standard sizes, check our size chart.
  • Do you offer exchanges or returns?
    We have a no exchange policy, but you can return any item within 14 days. If you're not satisfied with your purchase, you can return unworn shoes within this timeframe. Please refer to our Returns section for more details.
  • How can I stay updated on new releases and promotions?
    Follow us on social media, subscribe to our newsletter, or visit our website regularly to stay informed about new releases, promotions, and exclusive offers.
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