top of page

CUSTOMER SERVICE

Working on a Laptop

CONTACT & SUPPORT

Questions or concerns? Connect with our support team for swift assistance.

 

We're here to make your experience hassle-free.

Girl Checking Her Phone

WE'RE ALWAYS HERE TO HELP, JUST FILL OUT THE FORM BELOW

Contact

CONTACT SUPPORT

Thanks for submitting!

  • How do I determine my shoe size?
    We provide a size chart on our website to help you find the perfect fit. You can measure your feet or refer to your current shoe size for guidance.
  • How should I care for and clean my shoes?
    Proper care and maintenance can prolong the life of your shoes. We recommend using appropriate cleaning products for the material of your shoes. Crept Protect is the our best option
  • Do you offer wide or narrow sizes?
    Our footwear is available in standard sizes, check our size chart.
  • Do you offer exchanges or returns?
    Yes, we have a hassle-free exchange and return policy. If you're not satisfied with your purchase, you can return or exchange unworn shoes within a specified timeframe. Refer to our Shipping and returns for details.
  • How can I stay updated on new releases and promotions?
    Follow us on social media, subscribe to our newsletter, or visit our website regularly to stay informed about new releases, promotions, and exclusive offers.
  • What is the difference between pre-release and pre-order?
    Pre-release is the phase before a product is officially available for purchase or use by the general public. Pre-ordering allows customers to reserve products before they are officially released or restocked.
  • Why should I pre-order shoes?
    Pre-ordering ensures you secure your preferred style and size before they potentially sell out. It's a great way to guarantee you get the latest releases without having to wait in line.
bottom of page