TERMS & CONDITIONS

Welcome to Trainer Heels! These Terms and Conditions govern your use of our website and the purchase of our products. By accessing or using our website, you agree to be bound by these Terms and Conditions.

1. General

1.1. These Terms and Conditions apply to all users of the Trainer Heels website (www.trainerheels.com) and any orders placed through it.

1.2. Trainer Heels is a registered business in the United Kingdom, and all designs are registered. Unauthorized use of our designs is strictly prohibited.

1.3. We reserve the right to amend these Terms and Conditions at any time without notice. Any changes will be effective immediately upon being posted on the website.

2. Products

2.1. All products available for purchase on our website are subject to availability.

2.2. We strive to display our products as accurately as possible, but there may be slight variations in color, design, and texture from the images shown on the website.

2.3. Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product at any time.

3. Orders

3.1. By placing an order on our website, you agree to provide current, complete, and accurate purchase and account information.

3.2. We reserve the right to refuse or cancel any order at our discretion. If we cancel your order, we will notify you via email and refund any payment made.

3.3. Once your order is placed, you will receive an order confirmation email. This email does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.

4. Payment

4.1. We accept payments via credit card, debit card, PayPal, and other methods specified on our website.

4.2. All prices are listed in GBP and include VAT unless otherwise stated.

4.3. Payment must be received in full before the dispatch of your order. If your payment is declined, your order will not be processed.

5. Shipping and Delivery

5.1. We offer standard and expedited shipping options. Shipping costs and delivery times will be provided at checkout.

5.2. We aim to dispatch all orders within 2 business days. Delivery times are estimates and not guaranteed.

5.3. We are not responsible for delays caused by courier services or any unforeseen circumstances beyond our control.

5.4. International shipping is available. The recipient is responsible for any customs duties, taxes, and import fees.

6. Returns and Exchanges

6.1. If you are not satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange, provided the item is unused, in its original packaging, and accompanied by proof of purchase.

6.2. To initiate a return or exchange, please contact our customer service team at support@trainerheels.com.

6.3. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

6.4. Refunds will be processed within 14 days of receiving the returned item. The original payment method will be credited.

7. Intellectual Property

7.1. All content on the Trainer Heels website, including text, graphics, logos, images, and designs, is the property of Trainer Heels and is protected by copyright and trademark laws.

7.2. You may not reproduce, distribute, or create derivative works from any content on our website without our prior written permission.

8. Limitation of Liability

8.1. Trainer Heels shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our website or products.

8.2. In no event shall our liability exceed the amount paid by you for the product(s) in question.

9. Governing Law

9.1. These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.

9.2. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Trainer Heels
Email: info@trainerheels.com